Describe the task and review the plan | Build EmployeeWorks plugins with ToolSmith (Part 5)
This is the fifth video in the Build EmployeeWorks plugins with ToolSmith series on the ServiceNow Dev Program channel. The video covers the following topics:
- The scenario: a travel operator cancelling a client’s booking, from finding the bookings to confirming and reporting the result
- How ToolSmith in Tool Studio proposes a plan first, and only builds once you approve it
- Describing the task to ToolSmith
- A service account approach to authentication, where the connector uses the instance’s API token and sends the instance ID in a header
- Sending the client’s email with each action, so the plugin finds that client’s bookings rather than the operator’s
- Why the launch configuration (who can use the plugin) and the client’s email (whose bookings are found) are separate things
- Letting a system’s API docs decide which authentication approach fits when you connect to other third-party systems
The full written series is on the ServiceNow Community.
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