---
title: What is EmployeeWorks? | Build EmployeeWorks plugins with ToolSmith (Part 1)
date: 2026-10-23
abstract: An AI assistant is only as useful as the tools you give it. The first video in the Build EmployeeWorks plugins with ToolSmith series covers the groundwork: the problem employees face moving between systems to get something done, and how EmployeeWorks gives them one place to search company knowledge and take action across the systems they already use.
tags: ServiceNow, EmployeeWorks, ToolSmith, AI, Agentic AI, Developer Experience
author: Chris Reddington
canonical_url: https://chrisreddington.com/video/what-is-employeeworks/
---


This is the first video in the Build EmployeeWorks plugins with ToolSmith series on the ServiceNow Dev Program channel. The video covers the following topics:

- What we'll build with ToolSmith: describe a workflow (like cancelling a travel booking), review the plan ToolSmith proposes, and let it build the plugin once you approve it
- The problem employees face when they have to move between different systems and apps to find information or get something done
- Searching company knowledge by asking a policy question with Enterprise Search
- Cancelling a travel booking through a plugin
- Looking inside the travel plugin to see what it defines behind the conversation
- Where EmployeeWorks shows up: Slack, Microsoft Teams, and the EmployeeWorks Web App

The full written series is on the [ServiceNow Community](https://www.servicenow.com/community/sn-employeeworks-blog/build-employeeworks-plugins-with-toolsmith/ba-p/3613461).